Service Crew – Kandahar Street/Our Tampines Hub Outlet
Reporting to Manager – Kandahar Street/Our Tampines Hub Outlet
Rumah Makan Minang Pte Ltd/Rumah Makan Minang Restaurant Pte Ltd

Job Description

The Service Crew is responsible for conveying Rumah Makan Minang brand, food and service. The position is involved in driving the business by providing exceptional customer service experience to all patrons. Moreover, the Service Crew is tasked with supporting the overall operational needs of the restaurant.

Reporting to the Manager, the Service Crew is expected to carry out and perform the duties and responsibilities diligently. The goal is to provide exceptional customer experience and carry the brand well.


  • Liaise with patrons throughout the whole process of ordering
  • Provide consistent exceptional service to every customer
  • Communicate with customers promptly to determine their orders and requests
  • Prepare and ensure food quantity and quality
  • Serve dishes to customers for dine-in or take out
  • Maintain cleanliness and excellent hygiene
  • Reach and exceed all goals and objectives, including orders and sales target
  • Build strong and lasting relationships with customers
  • Maintain positive, respectful and professional work environment
  • Provide feedback, ideas and new initiatives to Manager


  • Positive work attitude and self-driven
  • Willingness to learn and excel
  • Good communication and interpersonal skills
  • Ability to multi-task and work well in a fast-paced environment
  • Meticulous with high degree of initiative and resourcefulness